By using Bab Al Jannah Equipment Rental Platform (referred to as "Platform" or "System"), you agree to comply with these terms and conditions. When registering on the platform, you acknowledge that you have read and fully agreed to these terms and conditions.
Important Note: Registration on the platform and its use constitutes explicit and binding consent to all terms and conditions contained in this document and any subsequent updates.
Legal Acknowledgment: Approval of any stage of the request (accept, sign, confirm payment, start rental, complete) is considered an official and legally binding approval, and the party cannot withdraw from it except in accordance with applicable laws and regulations of the Kingdom of Saudi Arabia.
1.1.
Explicit Consent
Consent to use the platform is considered explicit and binding consent to all terms and conditions contained in this document and any subsequent updates.
1.2.
Legal Commitment
Approval of any stage of the request (accept, sign, confirm payment, start rental, complete) is considered an official and legally binding approval, and the party cannot withdraw from it except in accordance with applicable laws and regulations.
1.3.
Applicant Status
The user acknowledges that they have full legal capacity to contract and are at least 18 years old.
3
Role of the Platform and Scope of Liability
Important Clarification: The Platform's role is limited to being a technical intermediary connecting customers and suppliers to facilitate the rental process.
- The Platform is not a party to the rental contract between the customer and supplier, and does not represent either party as an agent.
- The Platform is not responsible for the quality of equipment, its performance, or any material or moral damages arising from its use.
- The Platform is not responsible under any circumstances for any agreement, contract, or dispute that occurs between the customer and supplier outside the Platform's electronic system, or through any other means (such as direct communication, WhatsApp, or any external channels).
- The Platform's role is limited to: providing an electronic environment for listing and requesting, managing request stages electronically, documenting agreements and procedures between parties, and facilitating payment processes through secure payment gateways.
3.1.
Technical Intermediary Role
The platform's role is limited to being a technical intermediary connecting customers and suppliers to facilitate the rental process, and is not a party to the rental contract.
3.2.
No Liability for Equipment Quality
The platform is not responsible for the quality of equipment, its performance, or any material or moral damages arising from its use.
3.3.
No Liability for External Agreements
The platform is not responsible under any circumstances for any agreement, contract, or dispute that occurs between the customer and supplier outside the platform's electronic system.
3.4.
Scope of Role
The platform's role is limited to: providing an electronic environment for listing and requesting, managing request stages electronically, documenting agreements and procedures between parties, and facilitating payment processes through secure payment gateways.
4
Request Stages and Electronic Approvals
Legal Warning: Clicking any confirmation button in the system (e.g., "Accept," "Sign Contract," "Confirm Payment," "Start Rental," "Request Completion") is considered an official and legally binding approval of that stage and all resulting obligations and consequences.
Stage 1: Rental Request
- The customer submits a request to rent a specific piece of equipment.
- This is merely an expression of interest and does not bind the customer until accepted by the supplier.
Stage 2: Approval
- The supplier accepts the request and has the right to request an advance payment or not.
- When the supplier clicks the "Accept Request" button, this constitutes an official and binding acceptance.
- If an advance payment is requested, the customer becomes obligated to pay it within the specified period.
Stage 3: Contract Creation and Signing
- An electronic contract is created detailing all terms and conditions.
- When the customer clicks the "Sign Contract" button, this constitutes final and binding approval.
- When the supplier clicks the "Sign Contract" button (after the customer signs), the contract becomes legally binding.
- After both parties sign, neither party may withdraw from the contract except by mutual agreement.
Stage 4: Payment
- The supplier requests the advance payment (if applicable).
- The customer must upload proof of transfer (receipt) within the specified period.
- When the supplier clicks the "Confirm Payment" button, the supplier officially acknowledges receipt.
- Warning: Uploading an incorrect or forged transfer receipt exposes the customer to legal liability.
Stage 5: Start Rental
- After payment confirmation, the supplier prepares the equipment and uploads a photo of arrival.
- The customer receives a notification and must review the photo and location.
- When the customer clicks the "Confirm Start Rental" button, they acknowledge receipt of the equipment.
- From this moment, the actual rental period begins and the customer becomes legally responsible.
Stage 6: Completion
- When the rental period ends, the supplier uploads the final invoice and clicks "Request Completion".
- If there is a final payment, the customer uploads the transfer receipt.
- When the customer clicks the "Confirm Invoice Receipt and Complete Rental" button, they acknowledge receipt of the invoice and return of equipment.
- This action is considered a final acknowledgment of the completion of the rental process.
4.1.
Stage 1: Rental Request
The customer submits a request to rent a specific piece of equipment. This is merely an expression of interest and does not bind the customer until accepted by the supplier.
4.2.
Stage 2: Approval
The supplier accepts the request and has the right to request an advance payment or not. When the supplier clicks the "Accept Request" button, this constitutes an official and binding acceptance from them to rent the equipment according to the specified terms.
4.3.
Stage 3: Contract Creation and Signing
An electronic contract is created detailing all terms and conditions. When the customer clicks the "Sign Contract" button, this constitutes final and binding approval of all contract terms. After both parties sign, neither party may withdraw from the contract except by mutual agreement.
4.4.
Stage 4: Payment
The supplier requests the advance payment (if applicable). The customer must upload proof of transfer (receipt) within the specified period. When the supplier clicks the "Confirm Payment" button after reviewing the receipt, the supplier officially acknowledges receipt of the specified amount.
4.5.
Stage 5: Start Rental
After payment confirmation, the supplier prepares the equipment and uploads a photo of the equipment arriving at the work site. When the customer clicks the "Confirm Start Rental" button, the customer officially acknowledges receipt of the equipment at the specified location and in the condition shown in the photo.
4.6.
Stage 6: Completion
When the rental period ends, the supplier uploads the final invoice and clicks the "Request Completion" button. When the customer clicks the "Confirm Invoice Receipt and Complete Rental" button, the customer officially acknowledges receipt of the invoice and return of equipment in good condition.
- Available Payment Methods:
- • E-Wallet
- • HyperPay - Secure Payment Gateway
- • Mada Card
- • Apple Pay
- • STC Pay
- • Tabby - Installment
- • Tamara - Installment
- • Bank Transfer
- All payments are processed through a secure payment gateway (HyperPay) and are subject to Value Added Tax (15%) in accordance with ZATCA regulations.
- The Platform is not responsible for any banking or technical errors beyond its control during the payment process.
- If payment is not completed within the specified period, the Platform reserves the right to automatically cancel the request.
Tax Rate: 15% Value Added Tax (VAT).
5.1.
Available Payment Methods
Payment of the platform subscription by the supplier: Available payment methods include e-wallets, HyperPay, Mada, Apple Pay, STC Pay, Tabby, Tamara, and bank transfer.
Payment of supplier dues: The client transfers the due amount directly to the supplier's bank account registered and approved on the platform. Important Notice: The platform is not liable for any transfer made to an account that is not approved on the platform. The transfer must be made in the name of the supplier registered on the platform.
5.2.
Tax
All payments are subject to Value Added Tax (15%) in accordance with ZATCA regulations.
5.3.
No Liability for Errors
The platform is not responsible for any banking or technical errors beyond its control during the payment process.
5.4.
Request Cancellation
If payment is not completed within the specified period, the platform reserves the right to automatically cancel the request.
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Disclaimer of Liability
Comprehensive Disclaimer:
- The Platform is not a party to the rental contract: The Platform acts only as a technical intermediary and bears no responsibility for the quality of equipment, its performance, or any material or moral damages arising from its use.
- No liability for external agreements: The Platform is not responsible under any circumstances for any agreement, contract, or dispute that occurs between the customer and supplier outside the Platform's electronic system.
- Force Majeure: The Platform is not responsible for any delay or failure in fulfilling its obligations due to causes beyond its control (natural disasters, wars, power or internet outages, government decisions).
- Information Accuracy: The Platform is not responsible for the accuracy of information provided by users or suppliers.
- Technical Security: The Platform makes reasonable efforts to protect user data, but does not guarantee absolute security of data transmitted over the internet.
7.1.
Platform Not a Party
The platform acts only as a technical intermediary and bears no responsibility for the quality of equipment, its performance, or any material or moral damages arising from its use.
7.2.
No Liability for External Agreements
The platform is not responsible under any circumstances for any agreement, contract, or dispute that occurs between the customer and supplier outside the platform's electronic system.
7.3.
Force Majeure
The platform is not responsible for any delay or failure in fulfilling its obligations due to causes beyond its control (natural disasters, wars, power or internet outages, government decisions).
7.4.
Information Accuracy
The platform is not responsible for the accuracy of information provided by users or suppliers.
7.5.
Technical Security
The platform makes reasonable efforts to protect user data, but does not guarantee absolute security of data transmitted over the internet.
These terms and conditions are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia, particularly:
- E-Commerce Law (Royal Decree M/126 dated 16/9/1441H).
- Electronic Transactions Law (Royal Decree M/18 dated 8/3/1428H).
- Anti-Forgery Law.
- Consumer Protection Law.
- Anti-Cyber Crime Law.
Judicial Reference: In the event of any dispute, it shall be resolved amicably. If no resolution is reached, the dispute shall be referred to the competent judicial authorities in Riyadh, Kingdom of Saudi Arabia.
Note: If any provision of these terms conflicts with local laws, the law shall prevail.
8.1.
Governing Laws
These terms and conditions are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia, particularly: E-Commerce Law, Electronic Transactions Law, Anti-Forgery Law, Consumer Protection Law, and Anti-Cyber Crime Law.
8.2.
Judicial Reference
In the event of any dispute, it shall be resolved amicably. If no resolution is reached, the dispute shall be referred to the competent judicial authorities in Riyadh, Kingdom of Saudi Arabia.
8.3.
Conflict of Laws
If any provision of these terms conflicts with local laws, the law shall prevail.
For inquiries, complaints, or reporting any violation, you can contact us through the following channels:
- Email: info@rmaaco.sa
- Phone: +966 55 555 5555
- Address: Riyadh, Kingdom of Saudi Arabia
Working Hours: Sunday to Thursday, 9:00 AM - 6:00 PM.
10.1.
Communication Channels
For inquiries, complaints, or reporting any violation, you can contact us via email: info@rmaaco.sa, or phone: +966 55 555 5555.
10.2.
Address
Address: Riyadh, Kingdom of Saudi Arabia.
10.3.
Working Hours
Working Hours: Sunday to Thursday, 9:00 AM - 6:00 PM.
11
Subscription Cancellation & Refund Policy
Important Notice: Upon cancellation, the amount is not refunded in cash, but transferred to your electronic wallet balance for use in future subscriptions.
1. Legal Basis
In accordance with the Saudi Electronic Commerce Law issued by Royal Decree No. (M/126) dated 07/11/1440H, the consumer has the right to rescind the contract within 7 days of contracting if the service has not been used. The platform applies a "refund to wallet" policy instead of cash refund, in line with approved practices in the Saudi market.
2. Cancellation Conditions
- The cancellation request must be submitted within 7 days maximum from the subscription date.
- The user must not have benefited from the service or used any of its features.
- No invoices or contracts must have been issued in the user name during the subscription period.
3. Refund Mechanism
- The full subscription amount is transferred to the user electronic wallet within the platform.
- The balance becomes available immediately after the cancellation request is approved.
- The balance can be used to purchase any other subscription plan or additional services.
- The balance cannot be withdrawn in cash or transferred outside the platform.
- The balance is valid for 12 months from the cancellation date.
4. Legal Procedures
- Submitting the cancellation request constitutes termination of the current contract and ends all associated obligations.
- All cancellation procedures are documented electronically and are considered legally recognized evidence.
- The platform reserves the right to reject the cancellation request if service usage or terms violation is proven.
5. Special Cases
- Trial Subscriptions: Not subject to the refund-to-wallet policy.
- Annual Subscriptions: The balance is calculated based on the remaining amount of the unused period.
- Offers and Discounts: Only the actual amount paid is refunded, excluding the discount value.
Note: This policy complies with Saudi regulations issued by the Ministry of Commerce and the Zakat, Tax and Customs Authority, and all procedures are subject to oversight by the competent authorities.
6. Contact
For any inquiries regarding the cancellation policy, you can contact us via email, phone, or WhatsApp.